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\n Bourton's Blog

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\n \n Is a service, first pioneered by Tesco in the 1930s, about to become mainstream? \n

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\n Aug 26, 2010

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\n I am talking of course about the drive-thru experience.  Last week (23 August) saw Tesco launch a trial for drive-thru grocery shopping at their Tesco Extra store in Baldock, Hertfordshire.  Apparently the supermarket is targeting customers that are ...
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\n \n Lean, green and mean? More for less in times of austerity \n

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\n Aug 19, 2010

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\n  The coalition is priding itself on being brave in reducing waste in the public sector. Liam Fox recently announced that reform and creating a new \“Lean\” MoD is high on his agenda.\nThe use and abuse of the term Lean is of concern to those who try and...
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\n \n Lessons in stakeholder management from BP \n

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\n Jun 22, 2010

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\n The ongoing problems resulting from the disaster in the Gulf of Mexico are wide ranging and extremely significant, that is for sure.  But what of the truth behind the incident?  Who is right and who is wrong?\nAs with other events of this kind, the tr...
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\n \n Continuous Improvement in action… right in front of you! \n

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\n Jun 22, 2010

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\n I often discuss with clients what \“continuous improvement\” actually means in practice.  As you’d expect, we discuss things like engagement of people, the tools and methods deployed, the impact on the business and its customers and of course the chall...
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\n \n Killing sacred cows the Michelin-starred way \n

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\n Jun 22, 2010

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\n A great example of a customer focussed response to the changing economic climate is the creation of of the BYO club (Bring Your Own club), which allows members to save money whilst visiting some of the best restaurants in the country. (See Guardian o...
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